SHALA.LIVE PRIVACY POLICY

Last updated: March 2026

1. Who We Are

Shala.live is a trading name of Opposite The Edit Ltd, a company registered in England and Wales. Throughout this policy, “Shala”, “we”, “us”, or “our” refers to Opposite The Edit Ltd. We are the data controller responsible for your personal information. If you have any questions about this policy, please contact: contact@shala.live

2. What This Policy Covers

This Privacy Policy explains:

  • What personal data we collect

  • How we use it

  • How we store and protect it

  • Your rights under UK data protection law

3. Information We Collect

We may collect the following types of personal data:

A. Information You Provide

  • Name

  • Email address

  • Billing address

  • Payment details (processed securely via third-party providers)

  • Account login details

  • Any information you provide when contacting us

B. Booking & Participation Data

  • Classes booked

  • Attendance history

  • Time-zone information

  • Communications with teachers or support

If classes are recorded, your image and voice may appear in recordings if your camera/microphone is enabled.

C. Technical Data

  • IP address

  • Browser type

  • Device type

  • Usage data on our website

Collected via cookies and analytics tools.

4. How We Use Your Information

We use your personal data to:

  • Create and manage your account

  • Process payments

  • Deliver live and on-demand classes

  • Provide customer support

  • Send service-related communications

  • Improve our platform

If you opt in, we may send marketing emails about classes, updates, and offerings. You can unsubscribe at any time. We do not sell your data.

5. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Contractual necessity (to provide classes you purchase)

  • Legitimate interests (to improve our services)

  • Consent (for marketing communications)

  • Legal obligations (e.g. accounting requirements)

6. Payments

Payments are processed securely through third-party providers (Stripe). We do not store your full card details. These providers process data in accordance with their own privacy policies.

7. Recordings of Live Classes

Some live sessions may be recorded for quality, educational, or on-demand use.

If recording occurs:

  • Participants will be notified

  • You may choose to keep your camera off

  • You may mute your microphone

We aim to respect privacy and create a comfortable environment.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your data. Data is stored securely and access is restricted to authorised personnel only.

We retain data only as long as necessary for:

  • Service delivery

  • Legal obligations

  • Accounting requirements

9. International Users

Shala.live operates from the United Kingdom. If you access the platform from outside the UK, your data may be processed in the UK. We take steps to ensure appropriate safeguards are in place.

10. Cookies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse usage

  • Remember preferences

You can manage cookie preferences through your browser settings. A separate Cookie Policy may apply.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact:

contact@shala.live

12. Third-Party Links

Our website may contain links to third-party platforms (e.g., Zoom, Instagram). We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.